Terms & Conditions

Welcome to Q22. By engaging our AI automation services, you agree to these terms. Please read them carefully as they govern our professional relationship and service delivery.

1. Service Agreement

Q22 provides custom AI automation solutions for business processes. By engaging our services, you agree to:

• Provide accurate business requirements and information
• Collaborate in good faith throughout the project lifecycle
• Maintain confidentiality of our methodologies and processes
• Use our services in compliance with applicable laws

2. Scope of Services

Q22 provides the following automation services:

• Voice AI solutions and conversational automation
• Marketing automation and content generation systems
• Sales process automation and lead management
• Custom business process automation
• System integration and API development
• Training and ongoing support

Each project is governed by a specific Statement of Work (SOW) that defines deliverables, timelines, and success criteria.

3. Client Responsibilities

To ensure successful project delivery, clients must:

• Provide timely access to necessary systems and data
• Assign dedicated project stakeholders for collaboration
• Review and approve deliverables within agreed timeframes
• Ensure internal team availability for training and handover
• Maintain backup systems during implementation phases

4. Payment & Billing

Our payment terms and billing practices:

• Project fees are outlined in individual SOWs
• Payment schedules are typically milestone-based
• Invoices are payable within 30 days of receipt
• Additional work outside agreed scope requires separate authorization
• All prices are exclusive of applicable taxes

5. Intellectual Property

Regarding intellectual property rights:

• Custom automation solutions become client property upon full payment
• Q22 retains rights to general methodologies and frameworks
• Pre-existing client IP remains with the client
• Third-party tools and licenses are subject to their respective terms
• Client data and business processes remain client property

6. Confidentiality

We maintain strict confidentiality regarding:

• All client business information and processes
• Proprietary data and trade secrets
• System specifications and integration details
• Performance metrics and business outcomes

All team members sign comprehensive non-disclosure agreements before project engagement.

7. Liability & Warranties

Regarding service warranties and limitations:

• We guarantee automation solutions meet agreed specifications
• 90-day warranty period for defects in delivered solutions
• Client responsible for maintaining proper system environments
• Liability limited to project fees paid for specific deliverables
• Force majeure events may affect delivery timelines

8. Changes to Terms

We may update these terms as our services evolve. Active clients will be notified of significant changes, and continued engagement constitutes acceptance.

9. Contact Us

For questions about these terms or to discuss your automation needs, contact us at info@q22.eu.

Last Updated: June 8, 2025